Return Policy

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1. Our Commitment to Quality

At Xogvalenshit, we take immense pride in the quality of our gift wrapping services. Every wrapped gift is handcrafted with care, attention to detail, and the finest materials available. We understand that presentation matters, and we are committed to meeting your expectations with every order.

Our skilled artisans put their heart into each wrapping project, ensuring that your gifts make a memorable impression. We carefully select premium papers, ribbons, and embellishments to create stunning presentations that reflect the thoughtfulness of your gift.

However, we understand that occasionally things may not go as planned. This Return Policy outlines our procedures for handling situations where you are not completely satisfied with our services. We believe in treating every customer fairly and working to resolve any concerns promptly and professionally.

2. Service Satisfaction Guarantee

We stand behind the quality of our gift wrapping services. If you are not satisfied with the wrapping work we have completed, please contact us within 48 hours of receiving your wrapped gift. We will work with you to address your concerns and find a suitable resolution.

Our satisfaction guarantee covers:

• Quality of wrapping materials used in your order.
• Workmanship and presentation of the wrapped gift.
• Accuracy of custom requests and personalization.
• Color and style matching as specified in your order.
• Condition of the wrapping upon delivery or pickup.

To take advantage of our satisfaction guarantee, you must provide clear photographs of any issues and a detailed description of your concerns. This helps us understand the problem and determine the appropriate resolution.

3. Eligibility for Returns and Refunds

Due to the custom nature of our gift wrapping services, eligibility for returns and refunds is evaluated on a case-by-case basis. We consider the following factors when determining eligibility:

• The nature and extent of the issue with the wrapped gift.
• Whether the issue was caused by our workmanship or materials.
• The timing of your complaint relative to service completion.
• Whether you followed any care instructions provided.
• Photographic or other evidence of the issue.

Generally, you may be eligible for a refund or redo of our services if:

• The wrapping quality does not meet our standard specifications.
• We made an error in following your custom instructions.
• Materials used were defective or damaged.
• The wrapped gift was damaged due to our handling.

4. Items Not Eligible for Refunds

Certain situations are not covered by our return and refund policy. These include:

• Change of mind after service completion: If you simply decide you no longer want the service after it has been completed, we cannot offer a refund.
• Damage caused by the customer: Any damage to the wrapped gift that occurs after you have received it is not covered.
• Third-party damage: Damage caused by shipping carriers, event venues, or other third parties is not our responsibility.
• Failure to pick up: If you do not pick up your wrapped gift within the agreed timeframe and it is subsequently disposed of, no refund will be provided.
• Force majeure: Events beyond our control, such as natural disasters or other extraordinary circumstances, are not covered.
• Minor imperfections: Small variations in handmade work that do not significantly affect the overall presentation.

We encourage you to inspect your wrapped gifts carefully at the time of pickup or delivery. Any concerns should be raised immediately to ensure the best possible resolution.

5. Refund Process

If you believe you are entitled to a refund based on the criteria outlined in this policy, please follow these steps:

• Contact us within 48 hours of receiving your wrapped gift using the contact information provided at the end of this policy.
• Provide your order number, the date of service, and a detailed description of the issue.
• Include clear photographs showing the problem with the wrapped gift.
• Do not unwrap the gift or attempt to repair the wrapping, as this may affect your eligibility for a refund.

Once we receive your request, our customer service team will review your case within 3 to 5 business days. We may request additional information or ask you to bring the wrapped gift to our location for inspection.

If your refund request is approved, we will process the refund to your original payment method within 7 to 10 business days. The actual time for the refund to appear in your account may vary depending on your payment provider.

6. Redo and Replacement Options

In many cases, we may offer to redo or replace the wrapping service rather than provide a monetary refund. This allows us to make things right while demonstrating the quality we are capable of delivering. Options may include:

• Complete rewrapping of your gift at no additional charge.
• Partial redo to address specific concerns with the original wrapping.
• Upgrade to a higher service tier at no extra cost.
• Credit toward a future service.

We believe that offering these alternatives often results in a better outcome for our customers, as you receive the beautiful wrapped gift you originally envisioned. However, we understand that monetary refunds are sometimes preferred, and we will work with you to find the best solution.

7. Cancellation Policy

If you need to cancel your order before we begin working on it, please contact us as soon as possible. Our cancellation policy is as follows:

• Cancellation more than 48 hours before scheduled service: Full refund.
• Cancellation 24 to 48 hours before scheduled service: 75 percent refund.
• Cancellation less than 24 hours before scheduled service: 50 percent refund.
• Cancellation after service has begun: No refund, unless there are exceptional circumstances.

For custom or rush orders, different cancellation terms may apply. These will be communicated to you at the time of ordering. If you have any questions about cancellation terms for a specific order, please contact us before placing the order.

8. Damaged or Lost Items

We take great care in handling your gifts and wrapping materials. However, if you believe your item was damaged or lost while in our possession, please contact us immediately. We will investigate the matter and work with you to resolve the issue.

For items damaged during our handling:

• We will assess the damage and determine our responsibility.
• If we are at fault, we will work with you on appropriate compensation.
• Compensation may include repair costs, replacement value, or service credits.
• We may require documentation of the item's value before providing compensation.

We recommend that customers retain receipts or documentation for valuable items brought to us for wrapping, as this facilitates any claims process.

9. Special Orders and Custom Work

For special orders and custom wrapping work, additional terms may apply. These orders often involve unique materials, extended planning, or specialized techniques that require advance commitment on our part. As such:

• Custom orders may require a non-refundable deposit.
• Materials purchased specifically for your order may not be refundable.
• Changes to custom orders after work has begun may incur additional charges.
• Rush orders may have different refund terms due to the expedited nature of the service.

All special terms for custom orders will be clearly communicated before you confirm your order. We encourage you to ask questions and ensure you understand all terms before proceeding.

10. How to Contact Us

If you have any questions about this Return Policy or wish to request a return or refund, please contact us using the following information:

Xogvalenshit
8 The Grn, Ste A, Dover, DE 19901
Phone: +1 302 736 1698
Email: customer@xogvalenshit.world

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM Eastern Time. We strive to respond to all inquiries within one business day.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The date at the top of this policy indicates when it was last updated.

We encourage you to review this Return Policy periodically to stay informed about our refund and return procedures. Your continued use of our services after any changes to this policy constitutes your acceptance of those changes.